Job Title

Long Term Care Ombudsman Program Manager

Bristol Elder Services, Inc., located in Fall River, MA, is a private, non-profit agency that
provides community-based support services. We offer a comprehensive benefits package.

The purpose of this position is to provide advocacy for residents living in area nursing facilities
and rest homes through mediation with residents, family members and/or facility staff; and
monitoring facility operations. This is accomplished by conducting facility visits, assisting
complainants over the phone; participating in survey activities; providing training services for
volunteer ombudsmen; and conducting in-services as needed. Other duties include preparing reports;
recruiting, training and supervising volunteers; screening potential volunteers, setting up and
organizing volunteer trainings, and participating in meetings as needed with State agencies
including the Executive Office of Elder Affairs.

Excellent oral and written communications skills; ability to effectively relate to a wide variety
of personalities; demonstrated assessment and crisis intervention skills; proven organizational,
time management, and analytical skills; ability to work independently; basic computer skills;
ability to multi-task and work in a fast-paced, high volume work environment, and demonstrated
leadership ability. Organization, documentation and reporting is a necessity for this position.

Bachelor’s degree required and case management, human services experience, at least one year of
management preferred. Bilingual English and Portuguese preferred.

Driver’s license and reliable transportation required.

E-mail cover letter and resume to by June 29. 2022.






All qualified applicants will receive consideration for employment without regard to
disability, race, color, religion, sex, or national origin.

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